Chamber disappointed with council response to facility users

VERNON – The Greater Vernon Chamber of Commerce is disappointed that Vernon city council has ignored community organizations that rent public facilities.
 
Chamber representatives attended the July 17 city council meeting for the presentation of a consultant’s report on a fee assessment and review for parks and recreation services. The agenda also included two letters from the Greater Vernon Chamber and four other non-profits that host events in Vernon.
 
“There was absolutely no mention of the concerns raised in the letters by the organizations in terms of fees, customer service and facility maintenance. The fact that these concerns were side-stepped is extremely disappointing,” said Dan Proulx, Greater Vernon Chamber general manager.
 
“Council also completely overlooked calls from the Chamber to partner with user groups and form a task force that investigates booking fees and customer service levels that encourages events from the perspective of community pride and economic development. We expected council would want to hear from community organizations that have experience with public facilities but obviously that’s not the case.”
 
Council received the consultant’s fee assessment and review and directed city staff to implement recommendations presented by the consultant. The Chamber is concerned the city’s direction on parks and recreation will be based solely on the consultant’s report.
 
“The report contained no fee information from other communities and while it may be difficult to completely compare apples to apples, it would be beneficial to see where Vernon sits in terms of fees. From data the Chamber gathered, Vernon charges the highest rates for the farmers markets and sports fields. We supplied this information to the council but, once again, it was not referenced at the meeting,” said Proulx.
 
The Chambers survey of users contradicts the third party consultant’s report which suggested user groups thought fees were fair. Of those surveyed by the Chamber, 70 per cent indicated that they were dissatisfied with fees with only 12 per cent stating a level of satisfaction. “
 
“We were also shocked to learn that the consultant’s report suggests even higher user fees for facilities and that council should hand out grants to groups that require lower fees. The reality is that grants wouldn’t be required, if fees were reasonable and recognized the hard work of non-profits and the value events bring to our community.”
 
The Chamber will now reach out to members of council to highlight the need for a task force.
 
“Despite a lack of interest and action from council, the Chamber will continue to ensure that non-profits and event organizers have a voice. The social and economic fabric of this community depends on a vibrant and diverse event sector, and that is a vision we want city council to embrace,” said Proulx.
 
 
 
FOR MORE INFORMATION CONTACT:    
Dan Proulx, General Manager   
Greater Vernon Chamber of Commerce
manager@vernonchamber.ca    250-545-0777