From Gut Feeling to Good Decisions: Practical Perfomance Metrics

Overview: Small businesses are the backbone of BC’s economy, yet many lack simple ways to measure performance. In this practical session, Robert Scott introduces how the right metrics can improve decision-making, efficiency, and growth.
Drawing on global experience, participants will learn how to move beyond intuition and apply straightforward performance measurement tools tailored to their business. This workshop offers clear, actionable steps to better understand and strengthen your operations.
 
What Participants Will Learn

• Why performance measurement matters for small and medium-sized businesses
• How to identify the right metrics (KPIs) for your business 
• Simple, practical ways to track and interpret data
• How to use metrics to improve decision-making and efficiency
• Common pitfalls and how to avoid “measuring the wrong things”
• Real-world examples from diverse industries

• Small business owners and entrepreneurs
• Managers and team leaders
• Non-profit and organizational leaders
• Anyone looking to improve business performance through better insights