BEGIN:VCALENDAR
VERSION:2.0
PRODID:-//ChamberMaster//Event Calendar 2.0//EN
METHOD:PUBLISH
X-PUBLISHED-TTL:P3D
REFRESH-INTERVAL:P3D
CALSCALE:GREGORIAN
BEGIN:VEVENT
DTSTART:20200618T210000Z
DTEND:20200618T220000Z
X-MICROSOFT-CDO-ALLDAYEVENT:FALSE
SUMMARY:Destination BC: Adapting customer service in a pandemic
DESCRIPTION:Destination BC has partnered with go2HR   BC's tourism human resource association   to deliver this webinar.\n\n\n\nYour company is ready to open its doors as you embark on a new journey with your employees and customers. But adapting to a different way of doing business while delivering a positive experience for your customers can be challenging and unknown territory for everyone involved.\n\nIn this webinar\, we will look at tips and best practices on effective guest communication\, how to handle non-compliant customers and challenging situations.\n\n\n\nKey topics to be covered include:\n\n\n\n  Review your customer journey map - which touch points and interactions have to be adapted?\n\n  Effectively communicate new operating procedures and policies to your customers.\n\n  Managing customer expectations.\n\n  Real life scenarios and solutions on navigating challenging customer situations.
X-ALT-DESC;FMTTYPE=text/html:<span style="color: rgb(35\, 35\, 51)\; font-family: Lato\, Helvetica\, Arial\; font-size: 14px\; background-color: rgb(255\, 255\, 255)\;">Destination BC has partnered with go2HR &ndash\; BC&rsquo\;s tourism human resource association &ndash\; to deliver this webinar.</span><br style="box-sizing: border-box\; color: rgb(35\, 35\, 51)\; font-family: Lato\, Helvetica\, Arial\; font-size: 14px\; background-color: rgb(255\, 255\, 255)\;" />\n<br style="box-sizing: border-box\; color: rgb(35\, 35\, 51)\; font-family: Lato\, Helvetica\, Arial\; font-size: 14px\; background-color: rgb(255\, 255\, 255)\;" />\n<span style="color: rgb(35\, 35\, 51)\; font-family: Lato\, Helvetica\, Arial\; font-size: 14px\; background-color: rgb(255\, 255\, 255)\;">Your company is ready to open its doors as you embark on a new journey with your employees and customers. But adapting to a different way of doing business while delivering a positive experience for your customers can be challenging and unknown territory for everyone involved.</span><br style="box-sizing: border-box\; color: rgb(35\, 35\, 51)\; font-family: Lato\, Helvetica\, Arial\; font-size: 14px\; background-color: rgb(255\, 255\, 255)\;" />\n<span style="color: rgb(35\, 35\, 51)\; font-family: Lato\, Helvetica\, Arial\; font-size: 14px\; background-color: rgb(255\, 255\, 255)\;">In this webinar\, we will look at tips and best practices on effective guest communication\, how to handle non-compliant customers and challenging situations.</span><br style="box-sizing: border-box\; color: rgb(35\, 35\, 51)\; font-family: Lato\, Helvetica\, Arial\; font-size: 14px\; background-color: rgb(255\, 255\, 255)\;" />\n<br style="box-sizing: border-box\; color: rgb(35\, 35\, 51)\; font-family: Lato\, Helvetica\, Arial\; font-size: 14px\; background-color: rgb(255\, 255\, 255)\;" />\n<span style="color: rgb(35\, 35\, 51)\; font-family: Lato\, Helvetica\, Arial\; font-size: 14px\; background-color: rgb(255\, 255\, 255)\;">Key topics to be covered include:</span><br style="box-sizing: border-box\; color: rgb(35\, 35\, 51)\; font-family: Lato\, Helvetica\, Arial\; font-size: 14px\; background-color: rgb(255\, 255\, 255)\;" />\n<br style="box-sizing: border-box\; color: rgb(35\, 35\, 51)\; font-family: Lato\, Helvetica\, Arial\; font-size: 14px\; background-color: rgb(255\, 255\, 255)\;" />\n<span style="color: rgb(35\, 35\, 51)\; font-family: Lato\, Helvetica\, Arial\; font-size: 14px\; background-color: rgb(255\, 255\, 255)\;">&bull\; Review your customer journey map - which touch points and interactions have to be adapted?</span><br style="box-sizing: border-box\; color: rgb(35\, 35\, 51)\; font-family: Lato\, Helvetica\, Arial\; font-size: 14px\; background-color: rgb(255\, 255\, 255)\;" />\n<span style="color: rgb(35\, 35\, 51)\; font-family: Lato\, Helvetica\, Arial\; font-size: 14px\; background-color: rgb(255\, 255\, 255)\;">&bull\; Effectively communicate new operating procedures and policies to your customers.</span><br style="box-sizing: border-box\; color: rgb(35\, 35\, 51)\; font-family: Lato\, Helvetica\, Arial\; font-size: 14px\; background-color: rgb(255\, 255\, 255)\;" />\n<span style="color: rgb(35\, 35\, 51)\; font-family: Lato\, Helvetica\, Arial\; font-size: 14px\; background-color: rgb(255\, 255\, 255)\;">&bull\; Managing customer expectations.</span><br style="box-sizing: border-box\; color: rgb(35\, 35\, 51)\; font-family: Lato\, Helvetica\, Arial\; font-size: 14px\; background-color: rgb(255\, 255\, 255)\;" />\n<span style="color: rgb(35\, 35\, 51)\; font-family: Lato\, Helvetica\, Arial\; font-size: 14px\; background-color: rgb(255\, 255\, 255)\;">&bull\; Real life scenarios and solutions on navigating challenging customer situations.</span>
LOCATION:https://zoom.us/webinar/register/WN_tBWOsmlHTnmRl083hSh4Lw?mc_cid=999deb6e24&mc_eid=d0cbbaa629
UID:e.2809.4403
SEQUENCE:3
DTSTAMP:20260516T022439Z
URL:https://business.vernonchamber.ca/events/details/destination-bc-adapting-customer-service-in-a-pandemic-4403
END:VEVENT

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